RETURNS & REFUNDS POLICY
RETURNS - GENERAL MERCHANDISE
(EXCLUDING APPAREL - see Return Policy for all APPAREL below)
**Please do not send your purchase back to our main office. If you are eligible for a return, please contact us for the correct return address for your specific merchandise: firstname.lastname@example.org. Thank you!
Custom Print On Demand Orders:
For all custom orders, orders printed just for you or print on demand products, a return is possible only if the merchandise arrives faulty.
15 Day Return Policy:
We have a 15 day return policy. If 15 days have gone by since your purchase, unfortunately we can not offer a refund or exchange, for any product.
If you receive a product (excluding custom printed or print on demand products) that was bought and paid for on our site, and you find it is not as described, please contact us at email@example.com to resolve the problem. You will then be able to request a full refund and return the item, or keep the item and agree to a partial refund. In most cases these items have come from overseas and New World Living has offered free shipping to the customer, but in the case of returns, the customer is responsible for the return shipping.
If you receive a product (excluding custom printed or print on demand products) that was bought and paid for on our site, and you find that it has arrived damaged or faulty, please contact us at firstname.lastname@example.org to resolve the problem.
For products (excluding print on demand products) to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Intimate products such a bathing suits or under garments, cannot be returned.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please contact us with your receipt or proof of purchase at, email@example.com. Thank you!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you receive a refund, the cost of return shipping will be deducted from the refund amount.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first be sure to check your bank account.
You may also contact your credit card company, as it may take some time before your refund is officially posted by the credit card company.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same item, please send us an email at email@example.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURNS - APPAREL
For each order that is custom and printed on demand, we do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect, we will surely offer a replacement if the defect is reported within 15 days.
If there is a defect and the customer does not want a replacement a refund will be provided.
In the event that something slips past quality control we will quickly address the problem as soon as it is brought to our attention. In order to receive a replacement product the customer needs to simple provide us a picture of the product in question and the name on the order and email it to firstname.lastname@example.org.
What we need to make a replacement order:
-Please provide customer name and email.
-Please provide the order number.
-Please provide picture of wrong/ damaged item.
-Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this information we will process a replacement product and have it sent it right out!